Frequently Asked Questions

Get quick answers to the most common questions about AssetMinder.

Getting Started

What is AssetMinder?

A modern asset and maintenance platform with components/inventory, preventive maintenance, and change control.

Is there a demo environment?

Yes. Every org has a Demo environment separate from Production so you can try changes safely.

How do I sign up?

Create an organization and invite your team. See our Getting Started Guide for detailed instructions.

Product Features

Can I customize fields and forms?

Yes. Add custom fields (text, number, date, dropdown, toggles, etc.) with validation rules.

Do you support components inside assets?

Yes. Track sub-components, movements, and inventory with full audit history.

What integrations are available?

Jira/ServiceNow for tickets, Xero/QuickBooks for invoicing, plus webhooks for automation.

Developers

Which APIs are available?

REST with typed contracts and webhooks. SDKs for .NET and TypeScript.

How do you handle multi-tenant isolation?

All data is org-scoped with server-side enforcement and unique indexes to prevent leakage.

Can I define models in code?

Yes. Code-first definitions (C# records / TS types) validated on the server.

Pricing & Billing

What plans do you offer?

Starter, Growth, Scale, and Enterprise. Growth adds PM; Scale unlocks SLA/Shared Inbox; Enterprise adds SSO and governance.

Do you have a free trial?

Trials available on request. Annual billing saves ~20%.

Are storage/AI features metered?

Yes. You'll see usage in Billing → Meters.

Security & Support

Do you support SSO/MFA?

Yes—SSO via Stytch/enterprise IdPs, plus MFA.

What's your uptime/SLA?

Status page is public. Scale/Enterprise SLAs up to 99.95% with P1 response under 1 hour.

How do I get help?

Docs and community for all plans. Email support for paid plans; dedicated channels + SLAs for Enterprise.